Provider Terms

CasaOne Provider Terms of Service

Last Updated: March 5, 2026

These Provider Terms of Service (“Provider Terms”) govern your participation as a service provider (“Provider”) on the CasaOne platform.

CasaOne (“CasaOne”, “we”, “our”, or “us”) operates a platform that connects customers seeking home maintenance, repair, and improvement services with independent service professionals.

By registering as a Provider or accepting jobs through the CasaOne platform, you agree to these Provider Terms.

1. Provider Eligibility

To participate as a Provider on CasaOne, you must:

• be at least 18 years old

• have the legal authority to operate a business

• provide accurate account information

• comply with all applicable laws and regulations

Providers may be required to submit:

• business information

• government-issued identification

• professional licenses

• insurance documentation

• tax information

CasaOne reserves the right to approve, deny, suspend, or terminate provider accounts at its discretion.

2. Independent Contractor Relationship

Providers on the CasaOne platform are independent contractors.

Nothing in these Provider Terms creates any of the following relationships between CasaOne and Providers:

• employer–employee

• joint venture

• partnership

• agency relationship

Providers are solely responsible for:

• determining how services are performed

• providing tools, equipment, and materials

• complying with labor laws

• paying taxes and business expenses

Providers are not entitled to employee benefits from CasaOne.

3. Licensing and Insurance

Providers are responsible for maintaining all required licenses, certifications, and permits necessary to perform services in their jurisdiction.

Where applicable, Providers must maintain:

• general liability insurance

• workers’ compensation insurance (if required)

• applicable contractor licenses

Providers may be required to submit proof of insurance or licensing upon request.

Failure to maintain required credentials may result in account suspension or removal from the platform.

4. Service Requests and Job Acceptance

CasaOne may offer service requests to Providers based on:

• service category

• geographic location

• availability

• provider ratings or performance

Providers may accept or decline service requests.

Once a job is accepted, the Provider agrees to:

• perform the service professionally

• arrive within the scheduled appointment window

• communicate promptly with the customer if delays occur

Providers should only accept jobs that fall within their professional expertise.

5. Pricing and Estimates

Providers may submit service estimates based on information provided by customers.

If additional work is required during the service appointment, the Provider must:

1. submit a revised estimate through the platform

2. obtain customer approval before continuing work

Providers may not charge customers outside the CasaOne platform unless explicitly authorized.

6. Payments

CasaOne processes payments on behalf of Providers.

Customers pay CasaOne through the platform, and CasaOne distributes payments to Providers after service completion.

Payment processing may be handled through third-party payment processors such as Stripe Connect.

Providers agree that CasaOne may:

• collect payments from customers

• deduct service fees or platform commissions

• remit the remaining balance to Providers

Payments may be released after the job is marked complete and any dispute period has expired.

7. Platform Fees

CasaOne may charge Providers a platform fee or commission for services booked through the platform.

The applicable fee percentage will be disclosed to Providers within the platform or provider dashboard.

CasaOne reserves the right to modify fees with reasonable notice.

8. Customer Interaction

Providers must maintain professional conduct when interacting with customers.

Providers agree not to:

• harass or discriminate against customers

• perform services outside their expertise

• solicit customers to bypass the CasaOne platform for payment

• engage in unsafe or illegal activities

Providers must comply with all applicable safety standards and local laws.

9. Service Quality Standards

Providers agree to perform services with reasonable care and professional skill.

CasaOne may require:

• before-and-after photos of completed work

• service reports or documentation

• confirmation of job completion

Repeated customer complaints or poor service quality may result in suspension or removal from the platform.

10. Customer Reviews and Ratings

Customers may leave ratings or reviews following service completion.

CasaOne may use these ratings to:

• evaluate provider performance

• determine eligibility for future service requests

• improve platform quality

CasaOne reserves the right to remove reviews that violate platform policies.

11. Property Damage and Liability

Providers are responsible for damages caused by their work or negligence.

Providers must notify CasaOne promptly if any property damage occurs during service.

Providers agree to cooperate in resolving customer claims related to service issues.

CasaOne may assist with dispute resolution but is not responsible for damages caused by Providers.

12. Provider Insurance Responsibility

Providers acknowledge that CasaOne does not provide insurance coverage for services performed through the platform.

Providers are responsible for maintaining appropriate insurance coverage for their business activities.

13. Communications and Messaging

CasaOne may provide messaging tools, including SMS and in-platform messaging, to facilitate communication between Providers and customers.

Providers agree to use these communication tools solely for service-related purposes.

Providers may receive SMS notifications related to:

• new job opportunities

• job assignments

• schedule updates

• customer communications

Message frequency may vary.

Providers may opt out of SMS notifications by replying STOP.

Message and data rates may apply.

14. Non-Circumvention

Providers agree not to solicit or accept direct payment from customers for services originally introduced through the CasaOne platform for a period of 12 months following the initial service request.

This restriction helps ensure fair use of the platform.

Violation of this provision may result in removal from the platform.

15. Suspension and Termination

CasaOne may suspend or terminate a Provider account for reasons including:

• violation of these Provider Terms

• fraudulent activity

• unsafe conduct

• repeated customer complaints

• failure to maintain required licenses or insurance

Providers may stop using the platform at any time.

16. Limitation of Liability

To the maximum extent permitted by law, CasaOne shall not be liable for:

• disputes between Providers and customers

• loss of income

• damages related to services performed by Providers

CasaOne’s total liability shall not exceed the amount of platform fees collected for the service in question.

17. Indemnification

Providers agree to indemnify and hold harmless CasaOne from claims, damages, or liabilities arising from:

• services performed by the Provider

• violation of these Provider Terms

• failure to comply with applicable laws or regulations

• negligence or misconduct.

18. Governing Law

These Provider Terms are governed by the laws of the State of California.

Any disputes arising from these Terms shall be resolved in accordance with applicable California law.

19. Modifications to These Terms

CasaOne may modify these Provider Terms from time to time.

Updates will be posted on the platform with an updated effective date.

Continued use of the platform constitutes acceptance of the updated Terms.

20. Contact Information

If you have questions about these Provider Terms, please contact:

CasaOne

support@hellocasaone.com

https://hellocasaone.com