Terms of Service

CasaOne Terms of Service (Customers)


Last Updated: March 5, 2026

Welcome to CasaOne. These Terms of Service (“Terms”) govern your access to and use of the CasaOne platform, including our website, mobile applications, and services (collectively, the “Platform”).

By creating an account, requesting services, or using the Platform, you agree to these Terms.

If you do not agree, you may not use CasaOne.

1. Overview of CasaOne

CasaOne provides a platform that connects homeowners and property managers (“Customers”) with independent service providers (“Providers”) offering home maintenance, repair, and improvement services.

CasaOne may also provide coordination, scheduling, and customer support services.

Unless otherwise stated:
• Providers are independent contractors
• CasaOne does not directly perform most services
• CasaOne facilitates booking, payment, and communication

2. Eligibility

You must:
  • Be at least 18 years old
  • Have the legal authority to enter into contracts
  • Provide accurate account information

You are responsible for maintaining the confidentiality of your account credentials.

3. Services Available Through CasaOne

Services may include but are not limited to:
  • Plumbing
  • HVAC maintenance and repair
  • Electrical work
  • Appliance repair
  • Handyman services
  • Garage door service
  • Home maintenance plans
  • Preventative home care

Service availability may vary by location.

4. Scheduling and Booking

When you book a service:
  1. CasaOne will match you with an available Provider
  2. You will receive confirmation of the scheduled appointment
  3. Providers may request additional information before performing services

You agree to provide:
  • Safe access to the property
  • Accurate service descriptions
  • Reasonable working conditions

CasaOne may reschedule services due to:
  • provider availability
  • safety concerns
  • weather
  • incomplete information

5. Pricing and Payment

Pricing may include:
• flat service fees
• hourly rates
• project estimates
• subscription maintenance plans

All payments are processed through the CasaOne platform.

You authorize CasaOne to:
• charge your selected payment method
• hold funds until service completion
• collect applicable taxes and fees

CasaOne may charge:
• service fees
• platform fees
• subscription fees (if applicable)

Prices may vary depending on the scope of work.

6. Estimates and Scope Changes

Initial quotes may be based on limited information.

If additional work is required:
• the Provider must submit an updated estimate
• the Customer must approve the estimate before work continues

Customers are not obligated to approve additional work.

7. Cancellations and Rescheduling

Customers may cancel or reschedule appointments.

However, cancellation fees may apply if:
• cancelled within 24 hours of the scheduled service
• the provider is already en route
• the provider arrives but cannot access the property

Missed appointments may result in a service charge.

8. Provider Relationships

Service Providers on CasaOne are independent contractors and not employees of CasaOne.

CasaOne may:
• vet providers
• verify licensing when required
• maintain provider ratings and reviews

However, CasaOne does not guarantee:
• the quality of work
• availability of providers
• specific service outcomes

Customers contract directly with Providers for the services performed.

9. Customer Responsibilities

Customers agree to:
• provide accurate service requests
• ensure safe working conditions
• disclose hazards (pets, electrical issues, water damage, etc.)
• comply with local laws and property regulations

Customers may not:
• request illegal services
• harass providers
• solicit providers outside the platform to avoid fees

Violations may result in account suspension.

10. Payments to Providers

CasaOne collects payment on behalf of Providers.

After a job is completed:
1. the Provider submits the final invoice
2. the Customer confirms completion
3. CasaOne releases payment to the Provider

CasaOne may hold payments temporarily to resolve disputes.

11. Satisfaction and Issue Resolution

If you are not satisfied with a service:

Please contact CasaOne within 48 hours of service completion.

CasaOne may attempt to resolve the issue by:
• coordinating a follow-up visit
• issuing partial refunds
• facilitating communication between parties

Final resolution decisions may be made at CasaOne’s discretion.

12. Property Damage

If property damage occurs during service:

Customers should notify CasaOne promptly.

CasaOne may assist with dispute resolution between Customers and Providers.

Providers may carry their own insurance coverage.

CasaOne does not guarantee coverage for damages caused by Providers.

13. Limitation of Liability

To the maximum extent permitted by law:

CasaOne shall not be liable for:
• damages caused by third-party Providers
• loss of property
• delays in service
• indirect or consequential damages

CasaOne’s total liability shall not exceed the amount paid for the service in dispute.

14. Indemnification

You agree to indemnify and hold harmless CasaOne from claims arising from:
• misuse of the platform
• violation of these Terms
• disputes with service providers
• unsafe conditions at your property

15. Subscription Maintenance Plans

CasaOne may offer recurring home maintenance plans.

These may include:
• scheduled preventative maintenance
• priority booking
• discounted service rates

Subscription plans may:
• renew automatically
• be cancelled with advance notice
• be modified or discontinued by CasaOne

Refund policies for subscriptions will be provided at purchase.

16. Platform Use

You agree not to:
• misuse the platform
• interfere with platform operations
• attempt to bypass CasaOne’s payment system
• reverse engineer the platform

17. Privacy

Your use of CasaOne is subject to our Privacy Policy.

The Privacy Policy explains how we collect, use, and protect personal information.

18. Dispute Resolution

These Terms are governed by the laws of the State of California.

Any disputes will be resolved through:
1. informal resolution with CasaOne
2. mediation if necessary
3. binding arbitration in California, unless prohibited by law

19. Changes to Terms

CasaOne may update these Terms periodically.

We will notify users by:
• updating the date above
• posting updates on the Platform

Continued use of CasaOne constitutes acceptance of the updated Terms.

20. Contact Information

If you have questions about these Terms, please contact:

CasaOne
Email: support@hellocasaone.com
Website: hellocasaone.com

21. Communications and SMS Messaging

By creating a CasaOne account, submitting your phone number, or booking services through the CasaOne platform, you consent to receive communications from CasaOne, including SMS (text messages), phone calls, and email communications related to your account and services.

These communications may include, but are not limited to:
• appointment confirmations
• service reminders
• provider arrival notifications
• job updates
• invoices and payment confirmations
• customer support communications
• maintenance plan reminders
• service follow-ups and feedback requests

SMS Consent

By providing your mobile phone number and opting in to receive text messages, you expressly consent to receive non-marketing and marketing SMS messages from CasaOne.

Message frequency may vary depending on your use of the platform and scheduled services.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. CasaOne is not responsible for any fees charged by your carrier.

Opt-Out Instructions

You may opt out of SMS messages at any time.

To stop receiving messages, reply:

STOP

After you send the STOP message, you may receive one final message confirming your opt-out.

Help Instructions

For assistance, reply:

HELP

or contact CasaOne customer support at:

support@hellocasaone.com

Supported Carriers

SMS messaging services are supported by most major U.S. mobile carriers but delivery is not guaranteed. CasaOne is not liable for delayed or undelivered messages.

Consent Not Required for Purchase

Your consent to receive SMS messages is not required to purchase services from CasaOne.

Changes to Messaging Terms

CasaOne may modify or discontinue SMS messaging programs at any time.