SMS Terms

CasaOne SMS Terms & Conditions

Last Updated: March 3, 2026

These SMS Terms & Conditions (“SMS Terms”) govern your participation in the CasaOne text messaging program.

By opting in to receive text messages from CasaOne (“CasaOne”, “we”, “our”, or “us”), you agree to these SMS Terms.

1. Program Description

CasaOne uses SMS messaging to communicate with customers and service providers regarding services scheduled through the CasaOne platform.

These messages may include:

• appointment confirmations

• service reminders

• technician arrival notifications

• scheduling updates

• job completion confirmations

• invoices and billing notifications

• customer support communications

• maintenance reminders

• service follow-ups or feedback requests

SMS messaging helps CasaOne deliver timely updates related to services requested through the platform.

2. Opt-In Consent

By providing your mobile phone number on the CasaOne website, mobile application, or service booking form, you consent to receive SMS messages from CasaOne.

Consent may be obtained when you:

• create a CasaOne account

• book a service appointment

• enroll in a maintenance plan

• request customer support

Your consent to receive SMS messages is not required as a condition of purchasing services.

3. Message Frequency

Message frequency varies depending on your activity on the platform.

For example, you may receive 1–5 messages per scheduled service, including confirmations, reminders, and updates.

Additional messages may be sent for support or account notifications.

4. Message and Data Rates

Message and data rates may apply depending on your mobile carrier and service plan.

CasaOne is not responsible for any fees charged by your mobile carrier.

5. Opt-Out Instructions

You may opt out of receiving SMS messages from CasaOne at any time.

To stop receiving messages, reply:

STOP

After you send the STOP message, you may receive one final confirmation message indicating that you have been unsubscribed.

After opting out, you will no longer receive SMS notifications unless you opt in again.

6. Help Instructions

If you need assistance, reply:

HELP

You may also contact CasaOne support at:

support@hellocasaone.com

or visit:

https://hellocasaone.com

7. Supported Carriers

SMS messaging services are supported by most major U.S. mobile carriers. However, delivery is not guaranteed.

CasaOne and mobile carriers are not liable for delayed or undelivered messages.

8. Privacy

CasaOne respects your privacy.

Your phone number and messaging data will be used only for service-related communications and in accordance with our Privacy Policy.

For more information about how we collect and use personal information, please review our Privacy Policy:

https://hellocasaone.com/privacy

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

9. Changes to SMS Terms

CasaOne may modify these SMS Terms from time to time.

Updates will be posted on this page with a revised Last Updated date.

Continued participation in the SMS program constitutes acceptance of the updated terms.

10. Contact Information

If you have questions about these SMS Terms, please contact:

CasaOne

Email: support@hellocasaone.com

Website: https://hellocasaone.com